Returns

Stitchamajig.co.uk Returns Policy

If you would like to return all or part of your order, within 14 days, please contact us by phone on +44 7984367866, by email at sales@stitchamajig.co.uk. Please have your order number with you when you get in touch.

All returns postage is down to the purchaser unless the item/items are received damaged which will require photographic evidence.  All items are photographed before despatch.

Stitchamajig.co.uk Refund Policy

All returns are checked upon receipt to ensure they have been returned in a satisfactory, re-saleable condition, including original packaging and labelling.

Upon satisfactory inspection of the returned item:

  1. A refund will be issued within 14 days of receipt of the returned item.
  2. The refund will be issued to the credit/debit card used to place the order less the original delivery charge.

Please note:

  • We cannot refund any charges paid for enhanced delivery services.
  • It is important that any unwanted items, unless faulty or damaged, are returned in a re-saleable condition. This includes original packaging and labelling.
  • Refunds are not provided for any personalised items or items made with specific colours/fabrics etc.